Services
Information Technology - Enterprises IT
Mission
The Enterprises Information Technology (IT) Department is dedicated to providing comprehensive and high quality information technology services to the Enterprises’ many customers including students, faculty, staff, administrators, alumni, and other members of the University community. We are committed to the Enterprises’ goals of providing the broadest accessibility while insuring the greatest security and reliability of our computer systems. We strive to achieve the highest customer service standards through a team approach which focuses our diverse technical resources on professionalism, communication, and continuous improvement.
Software Support Assignments and Service Levels
IT Work Order
*Note: By clicking the IT Work Order Self Service button above you will redirected to the login page for the IT Work Order system. To login simply click on “Login using your Windows account.” For your first login you may be prompted to select a language and then click Login.
User Access
Tutorials & instructional Materials
| Name | Size | Type | Date |
|---|---|---|---|
| Zoom - Getting started tutorial | 757.3 KB | May 17, 2024 | |
| Remote Desktop - The basics setup tutorial | 560.6 KB | May 17, 2024 | |
| MS Teams - How-to basic training | 1.3 MB | May 17, 2024 | |
| Call Forwarding - How-to setup instructions | 625.8 KB | May 17, 2024 |
IT FORMS
| Name | Size | Type | Date |
|---|---|---|---|
| Computer Procurement Process | 115.8 KB | May 17, 2024 | |
| Computer Return Disposal Process | 120.9 KB | May 17, 2024 | |
| CPPF Equipment Lending Form | 73.0 KB | May 17, 2024 | |
| Data Center Access Policies and Procedures | 118.3 KB | May 17, 2024 | |
| Foundation Mobile Device Acceptable Use Policy | 153.4 KB | May 17, 2024 |